Terms of Service

Last updated 8 October 2026

These terms cover your use of Relay. By creating an account, you agree to these terms. Billing is covered on a separate page: Subscription Terms.

Who you are contracting with

Relay is provided by Michael Fraser Buffini, Route de Lausanne 20D, 1180 Rolle, Switzerland ("we", "us"). Contact: support@relaygtd.com.

Your account

You sign in with a Google, Apple or Microsoft account. Sign in with Google works on every platform. Sign in with Apple works everywhere except the Windows app. Sign in with Microsoft works on the web and in the Windows app only. Keep access to your Google, Apple or Microsoft account secure. Anyone who can sign in as you can read and delete everything in your Relay account. You must be at least 16 to use Relay.

One account is for one person. You may use it on as many of your own devices as you like.

Your content is yours

Everything you put into Relay (your tasks, notes, projects and uploaded files) remains yours. We claim no ownership of your content and no licence to use it beyond what is needed to run the service for you: storing it, displaying it to you, syncing it between your devices, and keeping backups of it.

We do not read your content to train models, we do not sell it, and we do not use it for advertising. Your content leaves Relay's own systems only when you ask: connecting an integration, forwarding an email, or pressing the AI prompt button. The Privacy Policy explains exactly what is sent where.

You are responsible for what you store. Do not use Relay to store anything unlawful, or anything you do not have the right to hold.

Exporting your data

Choose Account → Export my data to download a machine-readable JSON copy, with links to download your files. You can export at any time, including while your subscription is lapsed. You do not need our permission or assistance to leave.

What we provide, and what we do not promise

We work to keep Relay available and correct, but it is provided as is. We do not promise that Relay will be uninterrupted or error-free, or that it will suit any particular purpose of yours.

Keep your own copies of anything you cannot afford to lose. Export my data exists so that you can keep your own copies. Relay is a tool for organising your commitments, not a system of record for anything critical.

Relay depends on third-party services: Google Cloud, Google's Gemini API for AI prompts, Mailgun for your capture address, the provider you sign in with, RevenueCat and whichever store or payment processor took your subscription, and whichever integrations you connect. When one of these services is down or changes, parts of Relay may stop working, and that is outside our control.

Integrations

Connecting Google Calendar, Google Tasks, Outlook Calendar, Microsoft To Do, Todoist, Notion or Linear is optional, and you grant access to each one separately. Your use of those services is governed by their own terms, not ours. We only ask for the access a feature actually needs, and you can disconnect any of them at any time.

Apple Calendar and Apple Reminders, available in the iPhone, iPad and Mac apps, work differently. Relay reads and updates them on your device through Apple's EventKit, rather than through a server. macOS or iOS, not us, controls Relay's permission to read and update them. You grant the permission in the system prompt and can withdraw it in your device's privacy settings.

Importing from Todoist or Nirvana is a one-off copy into Relay, and the copies are not linked to the originals. To import from Nirvana, Relay reads a file you export. To import from Todoist, Relay reads your account through the Todoist connection, which stays connected until you disconnect it. Forwarding email to your capture address works the same way: what you send arrives, and nothing else does.

AI prompts

Relay can offer reflective prompts about what you have written. The prompts are suggestions from a language model and may be wrong, unhelpful, or obvious. A prompt is never a substitute for your own judgement, and is not advice of any kind. Nothing is sent to the AI unless you press the button, and you can disable the feature in Settings on each device.

Acceptable use

Please do not:

• use Relay to break the law, or store content you have no right to hold;
• try to access another account's data, or probe, scan or attack the service;
• resell Relay, or use it to build a competing product from the inside;
• abuse the capture address or any automated entry point in a way that degrades the service for others.

We may suspend an account used in any of these ways. Where we can do so safely, we will tell you first and give you a chance to export your data.

Ending your use of Relay

You can stop using Relay at any time: cancel your subscription, or delete your account from Account → Delete account or the deletion request page. If your subscription is still set to renew, Relay asks you to cancel it first. Deleting your account is immediate and irreversible.

We may end or suspend your access if you materially breach these terms, or if we discontinue Relay. If we discontinue Relay, we will give reasonable notice and a window to export your data.

Liability

To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, or lost or corrupted data. Our total liability is limited to what you paid us in the twelve months before the claim.

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. If you are a consumer, your statutory rights are unaffected by these terms.

Changes to these terms

We may update these terms. For material changes, we will give notice in the app or by email before the changes take effect, and continuing to use Relay after the changes take effect means you accept them. If you do not accept the changes, you can cancel and export your data.

Governing law

These terms are governed by Swiss law, and the courts of the Canton of Vaud, Switzerland have jurisdiction. If you are a consumer resident in the EU or UK, this does not deprive you of the protection of your local law or of the right to bring proceedings where you live.