Support
Last updated 8 October 2026
Email support@relaygtd.com. Say what you were doing, what happened instead, and which platform you were on. A screenshot saves a round trip.
Before you write
Most of what people ask about is something you can do yourself, and doing it yourself is faster than waiting for a reply.
- Learn the system. The setup guide explains capturing, clarifying and the weekly review, where most questions actually start.
- Export your data. In Relay, open Account → Export my data. Export works even if your subscription has lapsed.
- Delete your account. See Delete your account. Deletion is immediate and cannot be undone, so export your data first. If your subscription is still set to renew, cancel the subscription first: Relay does not delete an account that would keep being charged.
Cancel a subscription
Cancel your subscription where you bought it. We cannot cancel a store subscription for you.
- Bought on the web or in the Windows app: open Account → Manage subscription in Relay on the web or in the Windows app. Manage subscription does not open in the Android, iPhone, iPad and Mac apps. If you cannot open Manage subscription, email us and we will cancel the subscription for you.
- Bought on Android: the Google Play Store app → Payments and subscriptions → Subscriptions.
- Bought on iPhone, iPad or Mac: Subscriptions in your Apple Account, in Settings on an iPhone or iPad, or in the App Store app on a Mac.
Cancelling stops the renewal. You keep access until the end of the period you have paid for, and after that you can still read and export your data. See Subscription Terms.
If you subscribed in the Android, iPhone, iPad or Mac app and Relay shows no subscription, open Account → Subscribe and press Restore purchases.
Refunds
For purchases on the web or in the Windows app, email support@relaygtd.com and we will answer your request fairly. For purchases through Google Play or the App Store, only that store can issue a refund, and we cannot give you one. See Refunds.
Report a bug or ask for something
Email the same address, support@relaygtd.com. We fix a bug faster when the report names the platform and the steps, and we read every request, even when the answer is no.