Support

Last updated 5 September 2026

Email support@relaygtd.com. Say what you were doing, what happened instead, and which platform you were on. A screenshot saves a round trip.

Before you write

Most of what people ask about is something you can do yourself, and doing it yourself is faster than waiting for a reply.

• Learn the system. The setup guide walks through capturing, clarifying and the weekly review, which is where most questions actually start.
• Get your data out. In Relay, open Account → Export my data. This works even if your subscription has lapsed.
• Delete your account. See Delete your account. It is immediate and irreversible, so export first.

Cancel a subscription

Cancel where you bought it. We cannot cancel a store subscription for you.

• Bought on the web: your account page in Relay. If you cannot reach it, email us and we will cancel it for you.
• Bought on Android: Google Play → Subscriptions.
• Bought on iOS or macOS: Apple Settings → Subscriptions.
• Bought on Windows: the Microsoft Store, under your account.

Cancelling stops the renewal. You keep access until the period you already paid for runs out, and your data stays readable and exportable after that. See Subscription Terms.

Refunds

For web purchases, email support@relaygtd.com and we will deal with it fairly. For purchases made through an app store, refunds are that store's to issue and we have no ability to give you one. See Refunds.

Report a bug or ask for something

Same address. Bug reports that name the platform and the steps get fixed faster, and requests are read even when the answer is no.