← Relay
EnglishEN

Subscription Terms

Last updated 15 October 2026

This page explains, without ambiguity, what Relay costs, when you are charged, what renews automatically, and how to cancel. Apple and Google both require these disclosures.

Price

Plan Price Billed
Monthly €8 Every month
Annual €5 per month, charged yearly Every 12 months

Prices include any tax that applies, except where a store adds sales tax at checkout, as Apple and Google do in the US. Prices may be shown in your local currency, converted by whoever processes the payment.

There is no free tier. Relay is a paid product with a free trial, not a free product with paid extras.

The trial

The trial runs for 30 days and gives you the full product, on every platform. No card or other payment details are needed. The trial starts when you choose. Relay offers the trial the first time you change something, and you can also start it from Account in Settings.

The trial never becomes a paid subscription on its own. When the trial ends, nothing is charged. Editing, syncing and the integrations pause until you subscribe. Your data stays yours: you can still access it, export it and delete it.

One trial per person, not per device or per account.

Renewal

Subscriptions renew automatically at the end of each billing period, at the price then in effect for your plan, until you cancel. Monthly plans renew monthly; annual plans renew annually.

If we raise prices, existing subscribers keep the price they subscribed at for as long as their subscription runs uninterrupted. If we ever need to change your price, we will tell you well before it takes effect so you can decide.

How to cancel

You can cancel at any time. Where you cancel depends on where you subscribed, because whoever takes the payment controls the subscription:

While you have a subscription, the Account page in Relay shows a "Manage subscription" row for the place where you bought the subscription. For Google Play and the App Store, "Manage subscription" opens your store subscriptions on any device. For a web purchase, "Manage subscription" opens the billing portal on the web and in the Windows app, and shows our support address in the Android, iPhone, iPad and Mac apps.

Cancelling stops the next charge, but your access does not end immediately. You keep everything you have paid for until the end of the current period.

Refunds

For purchases on the web or in the Windows app, contact support@relaygtd.com and we will handle your refund request fairly.

For purchases made through Google Play or the App Store, the store handles refunds under its own policies, and we have no ability to issue one. Ask the store where you bought the subscription.

If you are a consumer in the EU or UK, you may have a statutory right to withdraw within 14 days of purchase. Because Relay is digital content supplied immediately, you can lose the right to withdraw once you start using Relay. But ask us anyway, and we will be reasonable.

If a payment fails

We will retry the payment, and let you know. While we retry, your subscription stays active in a grace period, rather than ending the moment a card expires. If the payment ultimately cannot be collected, the subscription lapses.

When a subscription lapses

Your data is not deleted, held hostage, or degraded. Capturing, editing and completing stop, but you can still sign in, read what you wrote, export all of it, and delete your account. Keeping your data available after a lapse is a deliberate commitment, not a courtesy: withholding your own work until you pay would be wrong, and we would rather lose the sale.

Your data stays until you delete it, so if you subscribe again later, you continue from where you stopped.

Changes

We may change these terms. We will tell you about material changes in the app or by email before they take effect, and we will never apply them retroactively to a period you have already paid for.